TERMS OF SERVICE
Effective date: January 2026
Last Updated: May 2026
FlipWork Inc. | Terms of Service
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PURCHASING OR ACCESSING ANY FLIPWORK PRODUCT OR PROGRAM. BY CHECKING THE “I AGREE” BOX, COMPLETING A PURCHASE, OR ACCESSING ANY FLIPWORK PRODUCT, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT PURCHASE OR ACCESS THE PRODUCTS.
These Terms of Service (these “Terms”) constitute a legally binding agreement between FlipWork, Inc., a Delaware corporation (“FlipWork”, “we”, “us”, or “our”), and you, the individual purchasing or accessing FlipWork’s products or programs (“you” or “Customer”). These Terms govern your access to and use of all FlipWork products, programs, assessments, and related services (collectively, the “Products”).
These Terms are effective as of the date you check the “I Agree” box or complete a purchase on FlipWork’s website (the “Effective Date”). FlipWork reserves the right to update these Terms at any time as described in Section 12(d) below.
1. Products and Services.
FlipWork offers the following individual products and programs, which are made available to you as selected and purchased at the time of enrollment:
(a) FlipFactor Assessment: FlipWork’s proprietary AI readiness diagnostic, developed on a foundation of behavioral science, psychometric theory, and adult learning research. The FlipFactor assessment measures agentic readiness at the identity and behavioral level and produces a personalized report revealing how you think, act, and self-organize around AI in the workplace. The report includes access to trend reporting over time and connection to an AI coach that provides guidance tailored to your archetype.
(b) FlipLab Program: A cohort-based transformational program designed to help individuals think, work, and lead in the AI age. FlipLab participants receive access to FlipWork’s hands-on digital content, live weekly sessions with a FlipWork certified operator, and tools to harness AI in daily workflows.
(c) FlippyAI: FlipWork’s AI change agent, available via desktop or mobile app, providing proactive guidance and personalized suggestions to help you reinvent how you think, work, and collaborate using AI.
(d) Other Programs: Any other individual programs, cohorts, coaching sessions, or digital products offered by FlipWork and purchased by you from time to time.
2. Fees and Payment.
You agree to pay the fees applicable to the Product(s) selected at the time of purchase (the “Fees”). All Fees are due and payable at the time of enrollment or as otherwise specified at checkout. FlipWork accepts payment by major credit card and such other payment methods as FlipWork may make available from time to time. All Fees are stated in U.S. dollars. You are responsible for all applicable taxes associated with your purchase, including any value-added tax (VAT), goods and services tax (GST), or similar tax required by your jurisdiction.
3. Refund Policy.
ALL FEES ARE NON-REFUNDABLE except as expressly set forth herein or as required by applicable law (including any mandatory consumer protection rights in your jurisdiction). If you are unable to participate in a program for which you have enrolled, you may request a credit toward a future FlipWork offering by contacting FlipWork in writing within ten (10) days of the program start date, subject to FlipWork’s approval in its sole discretion. FlipWork reserves the right to cancel or reschedule any program, in which case you will receive a full refund of Fees paid or, at your election, a credit toward a future offering. Customers in jurisdictions with mandatory statutory refund or cancellation rights (such as certain EU, UK, Australian, or New Zealand consumer protection laws) retain any such rights to the extent required by applicable law and these Terms shall be interpreted accordingly.
4. Access and License.
Upon receipt of full payment, FlipWork grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable license to access and use the applicable Product(s) solely for your own personal or professional development purposes during the applicable access period. You may not share login credentials, transfer access, or permit any third party to access or use your account or any Product.
5. Intellectual Property.
FlipWork owns all right, title, and interest in and to its Products, programs, content, assessments, tools, frameworks, software, reports, and all related materials (collectively, the “FlipWork Materials”). Your purchase does not transfer any ownership rights to you. Your personalized assessment report and any other deliverables generated specifically for you are provided for your personal use only. You shall not reproduce, distribute, publish, publicly display, modify, reverse engineer, or create derivative works from any FlipWork Materials without FlipWork’s prior written consent.
6. Confidentiality.
FlipWork will treat your personal information and assessment results as confidential and will not disclose them to third parties except as necessary to provide the Products, as authorized by you, or as required by applicable law. FlipWork may use anonymized, aggregated data derived from your use of the Products for product development, benchmarking, and quality improvement purposes, provided that such data does not identify you individually. You agree to keep confidential any proprietary information, tools, frameworks, or content of FlipWork that you access through the Products and not to disclose such information to any third party.
7. Data Privacy and International Data Transfers.
(a) Privacy Policy.
FlipWork’s collection, use, and protection of your personal information is governed by FlipWork’s Privacy Policy, which is incorporated herein by reference and available at FlipWork’s website. By agreeing to these Terms, you consent to the collection and use of your personal information as described in the Privacy Policy. FlipWork will implement appropriate technical and organizational measures to protect your personal data and will promptly notify you of any material breach affecting your personal data.
(b) International Customers and Data Transfers.
FlipWork is based in the United States. If you are located outside the United States, including in the European Economic Area (EEA), United Kingdom, Mexico, Australia, New Zealand, or any other country, your personal data will be transferred to and processed in the United States. By purchasing or accessing the Products, you acknowledge and consent to this transfer. FlipWork will ensure that any such transfers are conducted in accordance with applicable data protection laws, including through the use of appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms where required.
(c) EEA and UK Customers — GDPR Rights.
If you are located in the European Economic Area or the United Kingdom, you may have certain rights under the General Data Protection Regulation (GDPR) or the UK GDPR with respect to your personal data, including the right to access, correct, delete, restrict processing of, or port your personal data, and the right to object to certain processing. To exercise any of these rights, please contact FlipWork at [[email protected]]. FlipWork will respond to your request within the timeframes required by applicable law.
(d) Mexican Customers — LFPDPPP.
If you are located in Mexico, your personal data is protected under the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, or LFPDPPP). You have the right to access, rectify, cancel, and oppose the processing of your personal data (ARCO Rights). To exercise your ARCO Rights, please contact FlipWork at [[email protected]].
(e) Australia and New Zealand Customers.
If you are located in Australia or New Zealand, your personal information is protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (Australia) or the Privacy Act 2020 (New Zealand), as applicable. You have the right to access and correct your personal information held by FlipWork. FlipWork takes reasonable steps to ensure that any overseas transfers of your personal information are handled in a manner consistent with the applicable privacy legislation in your jurisdiction. To make an access or correction request, please contact FlipWork at [[email protected]].
(f) Cookies and Tracking.
FlipWork’s website and Products may use cookies and similar tracking technologies as described in the Privacy Policy. Where required by applicable law (including in the EEA and UK), FlipWork will obtain your consent before placing non-essential cookies.
8. Customer Responsibilities.
You agree to: (a) provide accurate and complete information when registering and completing any assessment or program materials; (b) use the Products only for lawful purposes and in accordance with these Terms; (c) not share, resell, or sublicense access to any Product; (d) not use the Products in any manner that could damage, disable, or impair FlipWork’s systems or interfere with any other party’s use of the Products; (e) comply with all applicable laws and regulations in connection with your use of the Products; and (f) ensure that you have the legal capacity to enter into a binding agreement under the laws of your jurisdiction. If you are under the age of 18 (or the age of majority in your jurisdiction), you may not purchase or access the Products without the consent of a parent or legal guardian.
9. Disclaimer of Warranties.
THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. FLIPWORK DOES NOT WARRANT THAT THE PRODUCTS WILL MEET YOUR SPECIFIC OBJECTIVES OR PRODUCE ANY PARTICULAR OUTCOME. THE PRODUCTS ARE NOT INTENDED TO CONSTITUTE LEGAL, FINANCIAL, PSYCHOLOGICAL, OR OTHER PROFESSIONAL ADVICE, AND YOU REMAIN SOLELY RESPONSIBLE FOR ALL DECISIONS MADE IN RELIANCE ON THE PRODUCTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; TO THE EXTENT SUCH EXCLUSIONS ARE NOT PERMITTED BY APPLICABLE LAW, THOSE EXCLUSIONS SHALL NOT APPLY TO YOU.
10. Limitation of Liability.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLIPWORK’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PRODUCTS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM. IN NO EVENT SHALL FLIPWORK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS OR DATA, EVEN IF FLIPWORK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE FLIPWORK’S LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
11. Term and Termination.
These Terms commence on the Effective Date and continue until the completion of your access period for all purchased Products, unless earlier terminated. FlipWork may suspend or terminate your access to any Product immediately upon written notice if you breach any provision of these Terms, including without limitation Sections 4, 5, 6, or 8. Upon termination for your breach, no refund of Fees shall be due. Sections 5, 6, 7, 9, 10, and 12 shall survive expiration or termination of these Terms.
12. Miscellaneous.
(a) Governing Law.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. To the extent permitted by applicable law, any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and you hereby consent to personal jurisdiction and venue in such courts. Customers in jurisdictions that do not permit mandatory foreign forum selection (including certain consumer protection jurisdictions) retain any applicable rights under local law.
(b) Dispute Resolution.
Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute informally by contacting FlipWork in writing at [[email protected]]. FlipWork will attempt to resolve the dispute within thirty (30) days of receiving written notice.
(c) Entire Agreement.
These Terms, together with FlipWork’s Privacy Policy and any order confirmation or enrollment form, constitute the entire agreement between you and FlipWork with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, representations, and agreements relating thereto.
(d) Amendments.
FlipWork reserves the right to update or modify these Terms at any time by posting the revised Terms on its website and notifying you via email or through the FlipWork platform. The revised Terms will be effective thirty (30) days after notice is provided, except that changes required by law may be effective immediately. Your continued use of the Products after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Products and contact FlipWork to discuss your options.
(e) No Assignment.
You may not assign or transfer these Terms or any rights hereunder without FlipWork’s prior written consent. FlipWork may assign these Terms without consent in connection with a merger, acquisition, or sale of all or substantially all of its assets.
(f) Severability.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
(g) Electronic Agreement.
You agree that these Terms are entered into electronically. Your electronic acceptance, by checking the “I Agree” box, completing a purchase, or accessing the Products, constitutes a valid and binding acceptance of these Terms equivalent to a handwritten signature. FlipWork will maintain a record of your acceptance, including the date, time, and version of the Terms accepted.
(h) Language.
These Terms are written in English. If these Terms are translated into another language, the English version shall govern in the event of any conflict.
CONTACT US
Questions regarding these Terms may be directed to FlipWork by email. For data privacy inquiries, please use the same contact information and indicate the nature of your request.
FlipWork, Inc.
Email: [email protected]
Website: flipwork.ai
