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PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PURCHASING OR ACCESSING ANY FLIPWORK PRODUCT OR PROGRAM. BY CHECKING THE "I AGREE" BOX, COMPLETING A PURCHASE, OR ACCESSING ANY FLIPWORK PRODUCT, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT PURCHASE OR ACCESS THE PRODUCTS.
These Terms of Service (these "Terms") constitute a legally binding agreement between FlipWork, Inc., a Delaware corporation ("FlipWork", "we", "us", or "our"), and you, the individual purchasing or accessing FlipWork's products or programs ("you" or "Customer"). These Terms govern your access to and use of all FlipWork products, programs, assessments, and related services (collectively, the "Products").
These Terms are effective as of the date you check the "I Agree" box or complete a registration or purchase on FlipWork's websites (the "Effective Date"). FlipWork reserves the right to update these Terms at any time as described in Section 12(d) below.
FlipWork offers the following individual products and programs. Some are provided free of charge; others are made available to you as selected and purchased at the time of enrollment.
FlipWork's proprietary AI readiness diagnostic, developed on a foundation of behavioral science and adult learning research. The FlipFactor™ diagnostic measures agentic readiness at the identity and behavioral level and produces a personalized report describing how you think, act, and self-organize around AI in the workplace. The diagnostic is provided free of charge. Where you complete the diagnostic again, your report includes comparison against your prior results.
An eight-week cohort-based program delivered through FlipWork OS, designed to help established professionals think, work, and lead in the AI age. Participants complete a structured curriculum, produce eighteen artifacts and a capstone submission, and complete the FlipFactor™ diagnostic at the start and end of the program. Weekly live virtual sessions are provided for support, peer contact, and accountability; the curriculum itself is delivered through FlipWork OS. Participants who complete all eighteen artifacts, submit the capstone, and complete the closing FlipFactor™ diagnostic are awarded the FlipWork Certified: Agentic Leader credential. Attendance at live sessions is recorded but is not a condition of the credential.
FlipWork's proprietary delivery platform, through which curriculum, artifacts, submissions, and diagnostic results are accessed. FlipWork OS includes Flippy™, FlipWork's AI guide, which provides guidance and personalized suggestions tailored to your archetype and current stage of the program. Access is provided for the duration of your access period and is verified by a one-time passcode sent to your email address.
Any other programs, cohorts, courses, or digital products offered by FlipWork and made available to or purchased by you from time to time.
You agree to pay the fees applicable to the Product(s) selected at the time of purchase (the "Fees"). All Fees are due and payable at the time of enrollment or as otherwise specified at checkout. FlipWork accepts payment by major credit card and such other payment methods as FlipWork may make available from time to time. All Fees are stated in U.S. dollars. You are responsible for all applicable taxes associated with your purchase, including any value-added tax (VAT), goods and services tax (GST), or similar tax required by your jurisdiction.Fees vary by program and by the offer under which you enroll. Any reduced rate, promotional rate, or time-limited offer applies only to the enrollment made within the stated window and does not apply to future purchases. FlipWork may change its prices and offers at any time; a change in price does not affect an enrollment already completed.Where your employer or another organization pays your Fees, you remain the customer under these Terms and remain responsible for the Fees if that payment is not made. Payment by an organization does not entitle that organization to any rights under these Terms, including access to your program data or diagnostic results.
ALL FEES ARE NON-REFUNDABLE except as expressly set forth herein or as required by applicable law (including any mandatory consumer protection rights in your jurisdiction).
(a) Transfer to a future cohort.
If you are unable to participate in a program for which you have enrolled, you may request a transfer of your enrollment to a future FlipWork offering by contacting FlipWork in writing before the program start date. Requests received within the first ten (10) days after the program start date will also be considered. A transfer is subject to FlipWork's approval in its discretion and to availability, and may be exercised once. Where a transfer is granted, your original Fees are applied to the future offering and no additional payment is required at the then-current price.
(b) Programs cancelled or rescheduled by FlipWork.
FlipWork reserves the right to cancel or reschedule any program. In that case you will receive a full refund of Fees paid or, at your election, a transfer of your enrollment to a future offering.
(c) Free products.
No Fees are payable for products provided free of charge, and no refund arises in respect of them.
(d) Statutory rights.
Customers in jurisdictions with mandatory statutory refund or cancellation rights (such as certain EU, UK, Australian, or New Zealand consumer protection laws) retain any such rights to the extent required by applicable law, and these Terms shall be interpreted accordingly.
Upon receipt of full payment, FlipWork grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable license to access and use the applicable Product(s) solely for your own personal or professional development purposes during the applicable access period. You may not share, transfer, or resell your access, or permit any third party to access or use the Products through your access.
(a) Access period. Your access period is twelve (12) weeks from enrollment, covering the eight-week program and four additional weeks to complete outstanding work. Access to FlipWork OS ends at the conclusion of that period. FlipWork may modify, update, or discontinue features of FlipWork OS from time to time, provided that such changes do not materially reduce the Products you have purchased during your access period.
(b) Authentication. Access to FlipWork OS is verified by a one-time passcode sent to your email address rather than by a stored password. You are responsible for maintaining control of that email address and for any access to the Products obtained through it. You must notify FlipWork promptly if you believe your email address has been compromised.
(c) Your content. You retain ownership of the artifacts, work products, files, and other materials you create and upload to FlipWork OS ("Your Content"). You grant FlipWork a limited license to host, store, and process Your Content for the purpose of delivering the Products to you, tracking your completion, and verifying your eligibility for the FlipWork Certified: Agentic Leader credential. You are responsible for ensuring you have the right to upload Your Content, and you must not upload information that your employer or any third party treats as confidential. You are responsible for retaining your own copies of Your Content before your access period ends.
FlipWork owns all right, title, and interest in and to its Products, programs, content, diagnostics, tools, methodologies, software, reports, and all related materials (collectively, the "FlipWork Materials"). Your purchase does not transfer any ownership rights to you.
Your personalized diagnostic report and any other deliverables generated specifically for you by the Products are provided for your personal use only. You may use them in the course of your own work and share them at your discretion, but you may not reproduce, distribute, publish, publicly display, modify, reverse engineer, or create derivative works from any FlipWork Materials without FlipWork's prior written consent.
Your Content remains yours as described in Section 4(c). Nothing in this Section transfers ownership of Your Content to FlipWork.
The FlipWork Materials include FlipWork's proprietary methodologies, the design and scoring logic of the FlipFactor™ diagnostic, and the configuration of Flippy™, all of which constitute FlipWork's confidential information and trade secrets. You must not attempt to derive, reconstruct, or reproduce them, and you must not use the Products to develop a competing product or program.
FlipWork™, FlipFactor™, Flippy™, People²™, Agentic-Human Reinvention™ are trademarks of FlipWork, Inc. Nothing in these Terms grants you a license to use them except as necessary to identify a credential you have been awarded.
(a) Your information.
FlipWork will treat your personal information and diagnostic results as confidential and will not disclose them to third parties except as necessary to provide the Products, as authorized by you, or as required by applicable law. FlipWork's collection and use of your personal information is governed by the Privacy Policy.
(b) Organizational payers.
Where your enrollment is paid for or sponsored by your employer or another organization, FlipWork does not disclose your individual diagnostic results, your individual archetype or scores, your activity in FlipWork OS, or Your Content to that organization. Results are shared with an organization only in aggregated, de-identified form.
(c) De-identified and aggregated data.
FlipWork may use de-identified, aggregated data derived from your use of the Products for product development, benchmarking, and quality improvement purposes, provided that such data does not identify you individually. FlipWork retains ownership of all FlipFactor™ diagnostic data regardless of who commissioned or paid for a diagnostic or program.
(d) FlipWork's information.
You agree to keep confidential any proprietary information, tools, frameworks, methodologies, or content of FlipWork that you access through the Products, and not to disclose such information to any third party.
(e) Other participants.
Programs are delivered in a cohort setting that may include participants from competing organizations. You agree not to disclose outside the cohort any confidential or non-public information shared by another participant during a program. You should not share information in a cohort setting that you would not want other participants to hear.
FlipWork's collection, use, and protection of your personal information is governed by FlipWork's Privacy Policy, which is incorporated herein by reference and available at flipwork.ai/privacy. By agreeing to these Terms, you consent to the collection and use of your information as described in the Privacy Policy. FlipWork will implement appropriate technical and organizational measures to protect your personal data and will promptly notify you of any material breach affecting your personal data.
FlipWork is based in the United States. If you are located outside the United States, including in the European Economic Area (EEA), United Kingdom, Mexico, Australia, New Zealand, or any other country, your personal data will be transferred to and processed in the United States. By purchasing or accessing the Products, you acknowledge and consent to this transfer. FlipWork will ensure that any such transfers are conducted in accordance with applicable data protection laws, including through the use of appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms where required.
If you are located in the European Economic Area or the United Kingdom, you may have certain rights under the General Data Protection Regulation (GDPR) or the UK GDPR with respect to your personal data, including the right to access, correct, delete, restrict processing of, or port your personal data, and the right to object to certain processing. To exercise any of these rights, please contact FlipWork at support@flipwork.ai. FlipWork will respond to your request within the timeframes required by applicable law.
If you are located in Mexico, your personal data is protected under the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, or LFPDPPP). You have the right to access, rectify, cancel, and oppose the processing of your personal data (ARCO Rights). To exercise your ARCO Rights, please contact FlipWork at support@flipwork.ai.
If you are located in Australia or New Zealand, your personal information is protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (Australia) or the Privacy Act 2020 (New Zealand), as applicable. You have the right to access and correct your personal information held by FlipWork. FlipWork takes reasonable steps to ensure that any overseas transfers of your personal information are handled in a manner consistent with the applicable privacy legislation in your jurisdiction. To make an access or correction request, please contact FlipWork at support@flipwork.ai.
FlipWork's website and Products may use cookies and similar tracking technologies as described in the Privacy Policy. Where required by applicable law (including in the EEA and UK), FlipWork will obtain your consent before placing non-essential cookies.
You agree to: (a) provide accurate and complete information when registering and completing any diagnostic or program materials; (b) use the Products only for lawful purposes and in accordance with these Terms; (c) not share, resell, or sublicense access to any Product; (d) not use the Products in any manner that could damage, disable, or impair FlipWork's systems or interfere with any other party's use of the Products; (e) maintain control of the email address through which you access the Products, and notify FlipWork promptly if you believe it has been compromised; (f) not upload to FlipWork OS any information that your employer or any third party treats as confidential, and ensure you have the right to upload any material you submit; (g) not disclose outside the cohort any confidential or non-public information shared by another participant during a program; (h) comply with all applicable laws and regulations in connection with your use of the Products; and (i) ensure that you have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.If you are under the age of 18 (or the age of majority in your jurisdiction), you may not purchase or access the Products.
THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
THE PRODUCTS SUPPORT YOUR OWN PROFESSIONAL DEVELOPMENT AND DECISION-MAKING. FLIPWORK DOES NOT WARRANT THAT THE PRODUCTS WILL PRODUCE ANY PARTICULAR BUSINESS OUTCOME, CAREER OUTCOME, OR FINANCIAL RESULT, AS OUTCOMES DEPEND ON FACTORS OUTSIDE FLIPWORK'S CONTROL, INCLUDING YOUR OWN PARTICIPATION AND CIRCUMSTANCES.
THE DIAGNOSTIC AND ITS REPORTS DESCRIBE BEHAVIORAL PATTERNS IN A WORKPLACE CONTEXT. THEY ARE NOT A CLINICAL, PSYCHOLOGICAL, OR MEDICAL ASSESSMENT, ARE NOT INTENDED TO DIAGNOSE ANY CONDITION, AND SHOULD NOT BE RELIED ON FOR ANY SUCH PURPOSE. THE PRODUCTS DO NOT CONSTITUTE LEGAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE, AND YOU REMAIN SOLELY RESPONSIBLE FOR ALL DECISIONS MADE IN RELIANCE ON THEM.
ANY BENCHMARK OR COMPARATIVE DATA PROVIDED WITH YOUR DIAGNOSTIC RESULTS IS PROVIDED FOR CONTEXT AND IS BASED ON DATA AVAILABLE TO FLIPWORK AT THE TIME. FLIPWORK DOES NOT WARRANT ITS COMPLETENESS OR ITS APPLICABILITY TO YOUR CIRCUMSTANCES.
FLIPPY™ AND OTHER AI-ASSISTED FEATURES GENERATE SUGGESTIONS AUTOMATICALLY AND MAY PRODUCE INFORMATION THAT IS INCOMPLETE OR INACCURATE. YOU SHOULD EXERCISE YOUR OWN JUDGMENT BEFORE ACTING ON ANY AI-GENERATED OUTPUT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; TO THE EXTENT SUCH EXCLUSIONS ARE NOT PERMITTED BY APPLICABLE LAW, THOSE EXCLUSIONS SHALL NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLIPWORK'S TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PRODUCTS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU FOR THE PRODUCT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL FLIPWORK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS OR DATA, EVEN IF FLIPWORK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE FLIPWORK'S LIABILITY FOR FRAUD, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
These Terms commence on the Effective Date and continue until the completion of your access period for all purchased Products, unless earlier terminated.
(a) Termination by FlipWork. FlipWork may suspend or terminate your access to any Product if you materially breach these Terms. Where the breach is capable of being cured, FlipWork will give you written notice and a period of ten (10) days to cure it before terminating, except where the breach involves unauthorized sharing or resale of access, an attempt to derive or reproduce FlipWork's confidential information or trade secrets, disclosure of another participant's confidential information, or conduct that damages or impairs FlipWork's systems, in which case FlipWork may suspend or terminate immediately. Where FlipWork terminates for your material breach, no refund of Fees shall be due.
(b) Termination by you. You may stop using the Products at any time. Termination by you does not entitle you to a refund except as provided in Section 3 or as required by applicable law.
(c) Effect on your credential. A FlipWork Certified: Agentic Leader credential already awarded to you is not affected by expiry of your access period. FlipWork may revoke a credential where it was obtained through misrepresentation or through a material breach of these Terms.
(d) Your content. Following termination or expiry of your access period, you will no longer be able to access FlipWork OS or retrieve Your Content. You are responsible for retaining your own copies before that time.
(e) Survival. Sections 5, 6, 7, 9, 10, and 12 shall survive expiration or termination of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. To the extent permitted by applicable law, any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and you hereby consent to personal jurisdiction and venue in such courts. Customers in jurisdictions that do not permit mandatory foreign forum selection (including certain consumer protection jurisdictions) retain any applicable rights under local law.
Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute informally by contacting FlipWork in writing at legal@flipwork.ai. FlipWork will attempt to resolve the dispute within thirty (30) days of receiving written notice.
These Terms, together with FlipWork's Privacy Policy and any order confirmation or enrollment form, constitute the entire agreement between you and FlipWork with respect to your individual purchase and use of the Products, and supersede all prior and contemporaneous understandings, representations, and agreements relating thereto. Where an organization has entered into a separate written agreement with FlipWork covering your participation, that agreement governs the organization's rights and obligations.
FlipWork reserves the right to update or modify these Terms at any time by posting the revised Terms on its website and notifying you via email or through FlipWork OS. The revised Terms will be effective thirty (30) days after notice is provided, except that changes required by law may be effective immediately. Changes to these Terms do not apply retroactively to a purchase already completed. Your continued use of the Products after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Products and contact FlipWork to discuss your options.
You may not assign or transfer these Terms or any rights hereunder without FlipWork's prior written consent. FlipWork may assign these Terms without consent in connection with a merger, acquisition, or sale of all or substantially all of its assets.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
You agree that these Terms are entered into electronically. Where you complete a purchase, your electronic acceptance — by checking the "I Agree" box or completing the purchase — constitutes a valid and binding acceptance of these Terms equivalent to a handwritten signature, and FlipWork will maintain a record of your acceptance, including the date, time, and version of the Terms accepted. Where you register for or access a product provided free of charge, your registration or access constitutes your acceptance of these Terms as posted at that time, and the notice provided at the point of registration will state this.
These Terms are written in English. If these Terms are translated into another language, the English version shall govern in the event of any conflict.
Questions regarding these Terms may be directed to FlipWork by email.
FlipWork, Inc.
Website: flipwork.ai
General inquiries: support@flipwork.ai
Data protection, privacy, and legal notices: legal@flipwork.ai